Frequently Asked Questions
All your queries about Digital Wills, Vaults and Legacy planning - answered, clear and concise.
Got a Question?
Common queries about adeus offerings—answered. If you need more help, simply email us at hello@adeus.life
Getting Started
I love it - how do I begin?
A digital Will sometimes referred to as an online will, is a will you draft entirely online. After review, if can be printed out, signed and stored, with a copy stored securely online as a back-up.
Why should I use adeus?
We make legacy planning simple, secure and stress-free - with clear guidance, bank-grade security and unlimited will updates.
What does “adeus” mean?
“adeus” is Portuguese for “to say goodbye,” reflecting our mission to protect your legacy and ease the farewell process.
How often does adeus back up my encrypted vault?
We perform automatic, encrypted backups daily to ensure your data is always recoverable.
Who can access my encrypted data and under what conditions?
Only you and any contacts you explicitly grant access—no one else can view your unencrypted files.
What does “adeus” mean?
Got a Question?
Common queries about adeus offerings—answered.
Digital Wills
FAQ Question 1
FAQ Answer sentence or paragraph.
Why is it important to have a Will?
A Will ensures your wishes are followed, minimises family disputes and can reduce Inheritance Tax for your beneficiaries. Without a will, your estate will be settled according to outdated rules which may not reflect your wishes.
How long does it take to create a Will?
Most customers complete their Will in under 10 minutes.
How often does adeus back up my encrypted vault?
We perform automatic, encrypted backups daily to ensure your data is always recoverable.
Can I update my Will?
Absolutely. You can make unlimited updates at any time within the first 12 months at no extra cost. Subsequent updates are available to all paid adeus subscribers.
Is my electronic Will legally valid?
Your adeus will is also future proofed to comply with new electronic wills legislation when it is passed. This is expected in 2026.
Got a Question?
Common queries about adeus offerings—answered.
Digital Vault
Why should I use the adeus Digital Vault?
It’s your secure, central hub for all important documents, accounts and instructions - accessible whenever your loved ones need them.
What can I store in my vault?
Wills, LPAs, insurance policies, bank statements, property deeds, photos, messages and more.
How do I grant access to trusted contacts?
Select ‘Key Contacts’ and add their name and contact details.
How often does adeus back up my encrypted vault?
We perform automatic, encrypted backups daily to ensure your data is always recoverable.
What happens to my vault when I pass away?
We will obtain a verified copy of your Death Certificate and verify the identity of your Key Contacts before providing them access to your secure adeus Executor Toolkit. This includes your will and access to all information and documents stored in your adeus Digital Vault.
Can I export my data?
Got a Question?
Common queries about adeus offerings—answered.
Lasting Power of Attorney
What is a Lasting Power of Attorney (LPA)?
A legal document letting you appoint someone to make decisions on your behalf if you become unable. LPAs will be available in 2026.
When should I set up an LPA?
As early as possible - ideally alongside your Will - so your affairs are always protected, no matter what.
Who should I appoint as my attorney?
Choose someone you trust - usually a close family member or friend - who understands your wishes and responsibilities.
How is an LPA stored and accessed?
It’s created in our platform and securely stored in your Digital Vault; you grant access under the same conditions as your will.
How is an LPA stored and accessed?
Once available in 2026, LPAs created in adeus will be securely stored in your Digital Vault; you grant access under the same conditions as your will.
How is an LPA stored and accessed?
Got a Question?
Common queries about adeus offerings—answered.
Security & Privacy
Can I trust adeus with my information?
Yes. Trust and security are the foundations of adeus. We use GDPR-compliant, ISO-aligned cloud infrastructure and bank-grade encryption to protect your data.
How is my data encrypted?
All files are encrypted with AES-256 in transit and at rest. No one can read them - including us - without your credentials.
What is two-factor authentication (2FA)?
An extra security layer requiring a time-sensitive code plus your password every time you log in.
Do you store my passwords?
No. We never store your vault passwords; we recommend using a dedicated password manager on your personal device. You can store information about your password manager in your secure adeus Digital Vault, so your executor and named key contacts know how to find and access.
How can I control or delete my data?
Go to Account > Privacy to review, export or permanently delete any personal information or documents.
How can I control or delete my data?
Got a Question?
Common queries about adeus offerings—answered.
Billing & Plans
What plans do you offer?
Free Vault, Premium Digital Vault, and Legacy (Will + Digital Vault) - each adding more features for Wills, vault storage, executor toolkit, and other legacy planning tools.
Is there a free plan?
Yes. The Free Vault plan includes secure storage, key-contact tagging and AI guidance and support at no cost. It's perfect if you want to get organised and explore legacy planning, and you can upgrade at any time at the click of a button.
How do I upgrade or cancel?
Head to Account > Plans to switch tiers or cancel instantly - no questions asked.
Are there any hidden fees?
Our goal is to enable more people to have access to wills and legacy planning, without the usual high costs of solicitors. Our pricing is simple and transparent with all features, updates and support are included in your plan price.
What payment methods do you accept?
We accept major debit & credit cards, Apple Pay and Google Pay—securely processed via Stripe.
What payment methods do you accept?
Still have questions?
We are here to help you every step of the way
hello@adeus.life (response within one business day)
Why our customers love adeus
Simple and easy to use - helped me to complete a task I've been putting off for a very long time! Estate planning is something we all need to do, but I'd have never got round to doing it without a service like this.
So easy to use, clear explanations and very quick to write my will. Previously I had to go to a solicitor, during working hours - this platform makes the process of writing or updating a will simple, at a time to suit you.
What a great idea. I've been using a spreadsheet. Keeping it in order, maintaining 'version control', and ensuring the right people knew where to find and how to access it has been a nightmare. adeus addresses all this and more.
“adeus has helped me to finally get a Will and take away years of if being on my to do list. It was easy and quick to do and I am reassured I can go back and update it at any time.”
“Creating a Will with adeus was refreshingly simple, and the added feature to store my account details securely makes it feel like Will-making has finally arrived in the 21st century.”
"I'd been putting off writing my Will, but adeus made it quick, simple and stress-free. It feels comforting knowing my loved ones are protected and will have clear instructions when the time comes. Glad I finally did it!"
"Creating my Will with adeus was quick and easy. Clear questions, helpful tips, and done in 20 minutes. The vault’s brilliant too—keeps everything private until it’s needed. I never thought making a Will could be this simple."
Helpful knowledge and guidance
Learn about everything from digital Wills, to our digital vault, to power of attorney.
